Returns & Exchanges

Returns & Exchanges

At Puttory, we want you to love your order. If you are not completely satisfied, we offer easy returns and exchanges to make sure you get exactly what you want.

Returns Policy

Timeframe: Returns must be initiated within 30 days of receiving your order.

Condition: Items must be unused, unwashed, and undamaged, and must be returned in their original packaging.

Non-returnable: Items that are damaged by the customer or returned after the 30-day window cannot be accepted.

Exchanges

Eligibility: Exchanges are supported.

Process: To exchange an item, please return the original item first, then place a new order for the item you would like.

Refunds

Method: Refunds will be issued to the original payment method, gift card, or store credit, depending on your choice.

Processing Time: Refunds are processed within 3–7 business days after we receive your returned item.

Shipping Costs: Returns are free of charge.

How to Return

Contact us via email at  support@puttory.com to initiate your return.

We will provide a return shipping label for your convenience.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, we will either issue a full refund or send a replacement at no additional cost.

International Returns

International returns are accepted and no extra fees will be charged.